Question 1

How can I track my order?

Accepted Answer

You can track your order by logging into your account and navigating to 'My Orders'. Click on the specific order to view its real-time tracking status. We also send SMS and email updates at every step of the delivery process with your AWB tracking link.

Question 2

What is the EveryJust return policy?

Accepted Answer

We offer a 3-day return window starting from the delivery timestamp. If your product is defective, damaged, or not as described, initiate a return from the 'My Orders' section within 3 days. The item must be unused, in its original packaging with all tags attached.

Question 3

How and when do I receive my refund?

Accepted Answer

Once your returned item is collected by our courier partner and inspected at our warehouse, your refund is processed within 24-48 hours. Prepaid orders are refunded to the original payment source (2-5 business days). Cash on Delivery orders are refunded directly via UPI transfer.

Question 4

How does the Invite & Earn referral program work?

Accepted Answer

Share your referral code or link with friends. When a new user registers using your code/link and completes an order of ₹100 or above, you receive ₹50. The referral reward is credited once the order is delivered and the 3-day return period safely concludes.

Question 5

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes, Cash on Delivery (COD) is available for most pin codes across India. You can select this option at checkout. A nominal processing fee of ₹40 may apply depending on delivery location.

Question 6

How do I contact customer support?

Accepted Answer

You can reach customer support via our Contact Us page or by emailing everyjustofficial@gmail.com. We respond to inquiries within business hours Monday through Saturday.

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